Shipping & Handling Policy – Alaadesign

At Alaadesign, we want every order to be a pleasant part of your gifting experience. Whether you are preparing for a holiday, celebrating a special occasion, or choosing something meaningful for someone you care about, we aim to make the journey from checkout to delivery clear, convenient, and dependable.

This policy outlines how we prepare, dispatch, and deliver orders, along with important information about shipping fees, tracking, and delivery-related issues.

1. Order Processing and Preparation

Once your order has been placed successfully, our team will begin processing it. Please allow 1–3 business days for order preparation before dispatch.

During this period, we may verify payment details, check order information, prepare the selected products, and package your items for shipment. Orders placed on weekends or public holidays will generally begin processing on the next business day.

We take care when preparing packages and use suitable packaging materials to help protect products during transit. Processing times may occasionally be longer during major holidays, promotional events, or periods of unusually high order volume.

Please note that order processing time is separate from the estimated shipping time.

2. Shipping Options and Estimated Delivery

Available shipping services depend on your destination and the options offered for your order. Where available, the shipping methods and applicable estimated delivery windows will be shown during checkout.

Our general delivery estimates are:

• Standard Shipping: Approximately 7–14 business days after dispatch.

• Express Shipping: Approximately 3–7 business days after dispatch, where available.

These timeframes are estimates rather than guaranteed delivery dates. Actual transit time may be affected by your location, carrier capacity, customs inspections, public holidays, severe weather, or other circumstances outside our reasonable control.

We recommend placing holiday and occasion-related orders well in advance, particularly during peak shopping periods. Alaadesign cannot guarantee arrival by a specific date unless an applicable delivery guarantee is expressly offered at checkout.

3. Shipping Fees and Promotions

Shipping charges are determined by factors such as the delivery destination, selected shipping method, and the details of the order. Any applicable shipping fees will be presented at checkout before payment is completed.

From time to time, Alaadesign may offer free shipping, reduced shipping rates, or other delivery promotions. Eligibility requirements, minimum purchase amounts, geographic restrictions, and promotional periods may vary. Please review the terms displayed with each offer to confirm whether your order qualifies.

Unless otherwise stated, promotional shipping benefits apply only under the conditions specified for the relevant promotion.

4. Shipment Confirmation and Tracking

After your order has been dispatched, we will send a shipping confirmation email to the email address provided at checkout. When tracking is available, the message will include your tracking number and instructions for checking the shipment's progress.

Tracking details may take up to 48 hours to show their first updates after the information has been issued. This can happen while the carrier registers the parcel or completes its initial processing.

If your tracking information remains unavailable or does not update for an unusually long period, please contact us with your order number so we can help you review the situation.

5. Customs Duties, Import Taxes, and Other Charges

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless explicitly stated otherwise during checkout, these charges are not included in the product price or shipping fee and may be payable by the recipient.

Because customs requirements differ by country and are determined by local authorities, we encourage customers to check the relevant regulations before placing an international order.

Alaadesign cannot misrepresent a shipment's contents or declare an inaccurate product value to avoid customs charges.

If a package is returned because the recipient refuses to pay applicable import charges, any refund will be assessed according to the circumstances, our refund policy, and applicable law. Original shipping fees and return-related costs may be excluded from the refund where permitted. We will review the available shipping information before confirming any applicable deduction.

6. Providing the Correct Delivery Address

Please check your shipping details carefully before completing your purchase. Make sure the recipient's name, street address, apartment or unit number, city, postal code, and contact details are complete and accurate.

If you discover an error after placing an order, contact us immediately at service@alaadesign.com. We will try to make the requested correction before the package is dispatched, but changes cannot be guaranteed once processing or shipment has progressed.

Alaadesign may be unable to recover or redirect a package when delivery details supplied at checkout are incorrect or incomplete. If a shipment is affected by an address error, we will review the available options with you and handle the matter in accordance with applicable law.

7. Delayed, Missing, or Undelivered Packages

We work with shipping partners to help orders reach their destinations safely. However, deliveries may sometimes be delayed because of severe weather, customs procedures, carrier disruptions, incorrect address details, peak-season demand, or other unexpected events.

If your order has not arrived within the estimated delivery window:

1. Review the latest information on your tracking page.

2. Check whether the carrier has provided a delivery notice or requested additional information.

3. If the parcel appears delayed, the tracking information has not changed for an extended period, or the estimated delivery window has passed, email service@alaadesign.com with your order number and tracking details.

We will review the information available and, where appropriate, contact the shipping carrier or explain the next steps.

If a package is confirmed lost or remains undelivered, we will assess the circumstances and available remedies in accordance with our policies and applicable consumer protection requirements.

8. Damaged or Incorrect Deliveries

If your order arrives damaged or you receive an item different from what you ordered, please contact service@alaadesign.com within 7 days of delivery, where possible, so we can investigate promptly.

To help us assess the issue, please provide:

• Your order number.

• A short description of the problem.

• Clear photographs of the affected product and its packaging, where relevant.

After reviewing your information, we will explain the available resolution, which may include a replacement or refund, depending on the circumstances and applicable requirements. Where the problem is attributable to an error on our part, we will address any related shipping costs in accordance with our policy and applicable law.

Nothing in this section limits any rights you may have under applicable law.

9. Contact Our Support Team

If you need help with shipping options, delivery estimates, tracking information, or an order-related concern, please reach out to our customer service team.

Email: service@alaadesign.com
Website: www.alaadesign.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Thank you for shopping with Alaadesign. We appreciate the opportunity to be part of your celebrations and special moments, and we strive to make every delivery experience as thoughtful as the gifts you choose.

Warm regards,
The Alaadesign Team