Refund/ Return Policy

Refund & Return Policy – Alaadesign

At Alaadesign, we believe that choosing a gift should be a joyful experience, from the moment you place your order to the moment it arrives. We want you to feel confident when shopping with us, whether you are selecting a seasonal surprise, a meaningful present for someone special, or a little something to make an occasion memorable.

If your purchase does not meet your expectations, our return and refund policy is designed to help you understand your options. Please read the following guidelines before submitting a return request. If you need assistance, our customer care team will be glad to help.

1. Return Eligibility

We accept eligible return requests submitted within 30 days of delivery, provided that the returned merchandise meets the following conditions:

  • Items must be unused, undamaged, and in the same condition as when delivered.

  • Original tags, labels, and other product identifiers must remain attached, where applicable.

  • Products should be returned with their original packaging and any included protective materials or accessories.

  • Items must not show signs of wear, washing, modification, or improper handling after delivery.

Products that have been used, altered, or damaged after receipt may not qualify for a return. Certain personal-use or hygiene-sensitive products may also be subject to additional restrictions. Please ensure that eligible items remain in their original condition before contacting us.

2. How to Request a Return

To help us process your request efficiently, please follow the steps below:

  1. Contact our support team. Email service@alaadesign.com with your order number and a brief explanation of why you wish to return the item. For damaged, defective, or incorrectly supplied products, please attach clear photos showing the issue.

  2. Wait for return instructions. Our team will review your request and, if approved, provide the return authorisation and the appropriate return instructions.

  3. Prepare your package. Securely pack the product and include your order number or order confirmation so we can identify your purchase.

  4. Ship the approved return. Send the parcel to the return address provided by our team. Please do not send merchandise before receiving authorisation.

We recommend choosing a shipping service that provides tracking information. Unless the return is necessary because of a confirmed product defect or an error made by Alaadesign, the customer is generally responsible for return shipping expenses. Alaadesign cannot guarantee reimbursement for parcels lost in transit when the customer arranges the return shipment.

3. Refund Review and Processing

After your return reaches us, the item will be inspected to confirm that it meets the eligibility requirements. We will then notify you of the outcome.

If your refund is approved, it will generally be issued to your original payment method within 5–7 business days after approval. The time it takes for the credit to appear on your statement may depend on your bank, card issuer, or payment provider.

Unless applicable law requires otherwise, refunds generally cover the price paid for the eligible returned merchandise. Original shipping charges are normally non-refundable, except where the return results from an error on our part or another circumstance in which a refund is required.

If your order received a free-shipping benefit, any adjustment related to shipping costs will be handled in accordance with the terms of the original promotion and applicable law. We will not apply deductions that are prohibited by law.

4. Exchanges and Alternative Selections

Looking for a different item, colour, or style? Please email service@alaadesign.com so we can explain the available options.

Because product availability may change throughout the year, we generally recommend returning the original item under this policy, if eligible, and placing a separate order for your preferred selection. This allows you to choose from the products currently available without waiting for an exchange to be completed.

Our team can help you understand the process and answer questions about availability.

5. Damaged, Defective, or Incorrect Orders

We want every Alaadesign order to arrive as expected. If your package contains an incorrect item, or a product arrives damaged or defective, please contact us as soon as reasonably possible at service@alaadesign.com.

Please include:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the product and, where relevant, its packaging.

Once we have reviewed the information, we will work with you to determine an appropriate solution, which may include a replacement or refund. Where the issue is confirmed to have resulted from an error on our part, any applicable shipping costs will be handled in accordance with our policy and relevant legal requirements.

6. Items That May Not Be Eligible for Return

Some products may be excluded from return for hygiene, promotional, or other clearly stated reasons. Depending on the product and the terms disclosed at purchase, these may include:

  • Personal-use or hygiene-sensitive products that have been opened or used.

  • Products explicitly identified as final sale or clearance items before purchase, where permitted by law.

  • Gift cards and promotional vouchers, except where applicable law requires otherwise.

Any product-specific return restrictions will be subject to the information provided at the time of purchase and applicable consumer protection laws. Nothing in this policy is intended to limit rights that cannot legally be excluded.

7. Delayed or Missing Refunds

If you have received confirmation that your refund has been approved but the funds have not appeared in your account, please take the following steps:

  1. Check your payment account or statement again to confirm that the refund has not been posted.

  2. Contact your bank, card issuer, or payment provider to ask whether the credit is still being processed.

  3. If the refund remains outstanding after these checks, contact us at service@alaadesign.com with your order number and refund details.

We will review the information available to us and help clarify the status of your refund.

8. Return Shipping Address

For security and accurate processing, the applicable return address will be supplied after your return request has been reviewed and authorised.

Please do not ship an item to an address copied from an old order, parcel label, or unrelated correspondence. Sending a return without prior instructions may delay processing. If you are unsure how to proceed, contact our customer care team before arranging shipment.

9. Contact Alaadesign

If you have questions about eligibility, return instructions, refund progress, or an order that did not arrive as expected, our support team is here to assist.

Email: service@alaadesign.com
Website: www.alaadesign.com

We appreciate the opportunity to be part of your celebrations. Thank you for choosing Alaadesign for thoughtful gifts, seasonal discoveries, and meaningful moments.

Warm regards,
The Alaadesign Team